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1. How do I request a city document?

Submit your request by telephone or paper.

2. How Do I File a Claim

Please Complete the Claim Form and Submit it to Risk Management.

Memo: Claim for Damages

Please be advised that the mere presence of City staff is not an admission of liability. We are present to investigate a situation which has been reported to us. If you or your property has been damaged and, in your opinion, you believe the City may have a responsibility to you; a Claim for Damages Form can be obtained from the City Clerk’s office at City Hall.

Some homeowners may find it useful to contact their own insurance company. Many homeowner insurance policies provide broader coverage for property damage than provided under the City’s insurance coverage.

Submittal of a Claim for Damages does not guarantee payment by the City or its insurance carrier. An investigation by a claims adjuster will be made into the incident to determine if the City has any liability. Please excuse the number of possible interruptions during the investigation period.

If it is determined that the City has a responsibility to you, the amount of claim payment is based on the level of City liability, the level of your liability (if any), the amount of repairs or value of the property that was damaged.

If you contacted the City in an emergency, as a public service, City employees may have assisted you in minor clean up. Remember this assistance does not constitute an admission of liability on the part of the City.

Should you have further questions about filing a claim, please contact Pat Adams at 360-454-5221.

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1. How do I file a claim for damages?

Please Complete the Claim Form and Submit it to Risk Management.

Memo: Claim for Damages

Please be advised that the mere presence of City staff is not an admission of liability. We are present to investigate a situation which has been reported to us. If you or your property has been damaged and, in your opinion, you believe the City may have a responsibility to you; a Claim for Damages Form can be obtained from the City Clerk’s office at City Hall.

Some homeowners may find it useful to contact their own insurance company. Many homeowner insurance policies provide broader coverage for property damage than provided under the City’s insurance coverage.

Submittal of a Claim for Damages does not guarantee payment by the City or its insurance carrier. An investigation by a claims adjuster will be made into the incident to determine if the City has any liability. Please excuse the number of possible interruptions during the investigation period.

If it is determined that the City has a responsibility to you, the amount of claim payment is based on the level of City liability, the level of your liability (if any), the amount of repairs or value of the property that was damaged.

If you contacted the City in an emergency, as a public service, City employees may have assisted you in minor clean up. Remember this assistance does not constitute an admission of liability on the part of the City.

Should you have further questions about filing a claim, please contact Pat Adams at 360-454-5221.

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1. What do I need a building permit for?

All new construction, remodeling, additions, tenant improvements, or structural changes within existing buildings require a building permit. New roofs and re-roofing (up to two layers allowed) also requires a building permit. Plumbing permits are required for any new fixtures and pipes. For further questions regarding building permits, contact the Associate Planner at 360-454-5214.

Electrical permits are required and may be obtained through Washington State Labor and Industries.

2. Can I get a building permit application online?

You can access building permit applications on the Applications, Forms, and Checklists page.

3. Do I need a permit for a fence?

Fences six feet or less in height may be allowed in any required side yard or rear yard, or one four feet or less in a required front yard. No fencing will be allowed to obstruct the sight distance for traffic on any roadway; all fencing that runs along any such roadway must be four feet or less in height at the intersection of all roadway and extending back for a distance of at least 40 feet.

4. What type of land use approval do I need for my project, and what do I need to submit with the application?

The type of approval needed depends upon the location, size, and details of the project. The City’s Community Development Department has developed a Master Permit Application for all land use projects, so only one application will be needed. Each type of land use approval will have a checklist, depending on the type of project, and each checklist will tell you how many copies of each item that you will need to submit with your project. Contact the City Planner for the types of checklist(s) that you may need at 360-454-5220.

5. How long will it take to review my permit application?

Review times are directly dependent on the type of project, the type and number of permits needed, and the quality of the submittal.

6. Do I need a building permit for a shed?

One-story detached accessory structures, such as sheds or other accessory structures, greater than 200 square feet in area will require a building permit. It is a good idea to have sheds that are exempt from requiring a building permit reviewed by the planner for setbacks from lot lines, distance from main building and any easements to insure compliance with zoning regulations.

7. Why do I need to call before I dig?

Requesting a locate is free, but not requesting one can be expensive and dangerous. Locating utility lines buried underground can help you dig around them safely and help prevent personal injury, property damage, interrupted service, and monetary liabilities that can result from a line being hit. It is also the law. Revised Code of Washington 19.122.030 states you must call before you dig.

So contact Call Before You Dig, and you can find out whats buried, for free, before you:

• Install a fence
• Build a deck
• Plant trees
• Build a shed
• Dig a well or septic tank
• Install sprinkler systems
• Install private utilities to a shop, barn, garage, greenhouse, etc.

Make sure you call 811 at least 48 hours before you plan to dig. The Center will then notify agencies with utilities in your area to mark their lines.

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1. I don't want my neighbor to know I filed a complaint. Can I remain anonymous?

Yes. Per Revised Code of Washington (RCW) 42.56.240(2), the complainant may indicate a request for non-disclosure of their name and identity. Please be advised, the vast majority of violations are resolved without the release of complaint information. However, if the City is required to use legal proceedings to resolve the violation, the written complaint and supplemental information may be disclosed as public information. Your name is required, so the City can request further information as needed.

Complaints regarding life, health, safety, and environmental concerns are always investigated, even if the complaint is made anonymously. However, without contact information or substantiation, the depth of the investigation is limited.

2. What happens after I file my complaint/request? What do you do? How long does it take? Do you contact me afterwards?

The City investigates every written complaint received. Generally, an investigation begins within a week of receipt. The activity or alleged violation would need to be observed, confirmed, or determined through subsequent research. Complaints are generally prioritized by receipt, however, complaints are also prioritized by significance in cases of health, safety, and environment.

City, County, and State records are examined. The various adopted codes are applied. If a violation exists, the property owner is contacted and informed of the violation. Compliance solutions are reviewed and scheduled. Penalty fees may be imposed.

The time to resolve a violation depends on the complexity of the situation. The property owner’s competence, resources, and level of cooperation are also time factors in achieving compliance. The person filing the complaint may be contacted at any stage of the investigation by request.

3. My landlord won't maintain the residence. My tenant won't keep up the premises. What will the City do?

The Landlord-Tenant Act (Revised Code of Washington [RCW] 59.18) contains remedies and procedures to resolve most landlord-tenant issues.

The Dispute Resolution Center of Snohomish offers mediation and conflict resolution services to assist landlords and tenants in resolving their disputes and can be reached at 425-339-1335 or 800-280-4770. The City requests that the solutions available through the Landlord-Tenant Act are followed precisely (in writing).

Life-safety issues are regulated by the City and health issues by the Snohomish County Health District.

4. My neighbor's fence/tree branches/roots/rockery appears to be on/over/beyond our shared property line? What can the City do?

Private property line issues are a civil matter between the private parties. A privately obtained licensed survey may be needed to clearly establish the property line. The City would only become involved when there was a safety issue or if adopted code violations were involved.

5. I'm concerned that my neighbor needs some kind of assistance or; I don't have the money/strength/ability to resolve my violation. Who should I call?

The Code Enforcement officer can provide phone numbers for different types of assistance. Please contact the Code Enforcement Officer at 360-629-2181, ext. 5208.

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1. What are the City's development fees?

Please refer to the City’s Development Fee Schedule (PDF).

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1. What is the zoning for my property?

Zoning will depend on whether the property is in the City limits and what zone it is located in. Please refer to the Zoning Map:

• Zoning Map (PDF)

For more information, please refer to the Stanwood Municipal Code. To ask more detailed questions about your zoning and/or regulations, contact a City Planner at 360-454-5220.

2. What types of uses are permitted on my property?

The zoning code "Permitted Uses" table lists allowed uses for each zone (see Stanwood Municipal Code Chapter 17.30.040).

3. What are required setbacks and heights for projects?

The zoning code "Development Standards Table" lists setbacks, heights, lot coverage, density, and other requirements for each zone (see Stanwood Municipal Code Chapter 17.60).

4. What are the long range plans for the City? How will we grow? Can my property be annexed? Where is the urban growth area?

Long range plans for a particular property depend on where you live. Please refer to the City’s Comprehensive Plan maps.

5. How can I get help with a code enforcement problem?

Code Enforcement issues, complaints, or questions can be directed to the City’s Code Compliance Officer at 360-454-5208.

6. What type of land use approval do I need for my project, and what do I need to submit with the application?

The type of approval needed depends upon the location, size, and details of the project. The City’s Community Development Department has developed a Master Permit Application for all land use projects, so only one application will be needed. Each type of land use approval will have a checklist, depending on the type of project, and each checklist will tell you how many copies of each item that you will need to submit with your project. Contact the City Planner for the types of checklist(s) that you may need at 360-454-5220.

7. How long will it take to review my permit application?

Review times are directly dependent on the type of project, the type and number of permits needed, and the quality of the submittal.

8. How can I schedule an inspection for project?

For inspections, contact the Building Inspection Scheduling line at 360-454-5217 and leave a message with:

• Permit number
• Site address
• When you would like the inspection
• Your name and contact number

We require at least 24 hours notice prior to an inspection request.

9. Can you locate my property lines for me or how do I locate my property lines?

The data the city refers to for property information is located on the Assessor’s Office website via the Snohomish County Online Property Information Interactive Map (SCOPI) and is not suitable for locating specific property lines and measurements. The City recommends you find a survey that may have been done for your property, look at your title report for past surveys or hire a surveyor to locate your property lines.

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1. Do I need a Business License?

A Business License is required for businesses operating within the city limits of Stanwood, including businesses physically located outside city limits that perform services for customers inside city limits. City approval is required for initial issuance. All Business Licenses must renew on or before the expiration date printed on their Business Licensing Service renewal notice.
(Stanwood Municipal Code 5.03.010 - 5.03.090)

For further information, please visit the Stanwood Business Licensing page. You may also  go to the Washington State Department of Revenue website, or call the Washington State Business Licensing Service at 800-451-7985.

2. Are door-to-door sales permitted in the city?

Yes, door-to-door sales are permitted with a current City of Stanwood Peddlers License.  Read more.

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1. How do I sign up to receive emailed utility bills?

The City has partnered with Xpress Bill Pay. You can receive emailed statements and/or pay your bill online by creating an account and following the on screen instructions, or call 360-629-2181, option 1, and we will walk you through it.

2. Where do I pay traffic and parking infractions?

You can pay traffic or parking infractions via mail, or Call City Hall @ 360-629-2181 Option 1, or bring in the original ticket/infraction to City Hall Tuesday-Thursday, 9am-5pm:

City of Stanwood/City Hall
10220 270th Street NW
Stanwood, WA  98292

3. Are pet licenses required in the City of Stanwood?

Yes. Licenses are required every year for dogs and are available with proof of current rabies vaccination. There is a $10 annual fee for each altered dog (spayed/neutered) and a $50 annual fee for each unaltered dog. Renewals are due no later than 45 days after Jan. 1st of each year. You may download the application from our website. 

We are currently open Tuesday - Thursday 9-5. If you have any questions, please call (360) 629-2181, option 1.

4. Does the City of Stanwood have a leash law?

Yes. It is unlawful for the owner or custodian of any dog to cause, permit or allow such dog to roam, run, stray, or to be away from the premises of such owner or custodian and to be on any public place, or on any public property, or the private property of another in the city of Stanwood, unless such dog, while away from such premises, is controlled by a leash or lead, such control to be exercised by such owner or custodian or other competent and authorized person. Any dog found roaming, running, straying or being away from such premises and not on a leash as provided in this section may be impounded subject to redemption in the manner provided by this chapter. (Ordinance 1033, 1998).

More Animal Control Questions

For more information about animal control, please visit the Stanwood Dog Licenses page.

5. How do I register to vote?

To register to vote, obtain mail-in forms, available at City Hall (10220 270th Street NW ) and the Stanwood Library (9701 271st Street NW).

6. How do I find out about employment with the city?

Information about city job openings can be obtained on the city website or by calling Pat Adams, Human Resources Manager, at City Hall at 360-454-5221

7. How do I report a street light out?

Report a street light out by calling Snohomish County Planned Unit Development (PUD) at 360-629-5700 during regular business hours. You will need to provide the address of the pole and the pole number.

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1. If I sign up for email bill statements, do I have to pay online?

No. You can receive your statement by email without using auto-pay or online bill pay.

2. Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service.

3. What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from the Xpress Bill Pay website.

4. What payment choices do I have?

You can pay your bills online through Xpress Bill Pay with a credit or debit card, or you can transfer funds directly from your checking account. You can also pay in person, or by mail to:
10220 270th Street NW
Stanwood, WA 98292

If those options don’t work, call us and we will be happy to take your payment over the phone 360-629-2181.

5. What will my bill look like online?

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill on-screen.

6. What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

7. Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a web browser. You then log in to your account using your email address and password. No need to worry about late payments if you’re out of town when your bill is due.

8. How do I know the payment went through?

After you complete the transaction, you can receive an email receipt to confirm that your payment went through.

9. Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.

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1. Who Should I Contact?

Phone Numbers to Use for Police Dispatch / Police Department

Emergency

If there is an immediate emergency threat to life or property, dial 911. Emergencies include:

• Any urgent/emergent medical or fire situation
• Any in-progress crime, suspicious activity, or any time a person fears for their safety or the safety of others
• If you are not sure if your situation is an emergency, you are encouraged to call 911.

When you call 911, be prepared to answer the call-taker’s questions, which may include:

• The location of the emergency, including the street address and/or landmarks
• The phone number of calling party
• The nature of the emergency
• Details about the emergency, such as a physical description of a person who may have committed a crime, a description of any fire that may be burning, or a description of injuries or symptoms being experienced by a person requiring urgent medical attention

Non-Emergency

For non-emergencies, call our dispatch center, SNO911, at 425-407-3999. Non-emergencies include:

• Non-violent crime that occurred earlier and there is no suspect information (online crime reporting is available)
• Situations where emergency services personnel are needed but there is no immediate danger to life or property

Power Outage

To report a power outage, call Snohomish County Public Utility District at 425-783-1001.

Other Inquiries

For other inquiries, call the Stanwood Police Department business line at 425-388-5290. Monday - Friday 9AM - 5PM. These types of inquiries include:

• Request a copy of a police report
• Fingerprinting or Concealed Pistol License application
• Vacation Check Request
• Speak to the Chief or a Sergeant

2. How can I file a police report?

Police reports are handled by the jurisdiction where the crime/incident occurred, or if that is not known, by the jurisdiction where you live. To file a report:

• If the crime/incident occurred in Snohomish County, please call 911 or, for non-emergencies, 425-407-3999.
• If you don’t know where the incident occurred, such as cyber crimes, fraud and/or identity thefts, and you live in Snohomish County, please call 911 or 425-407-3999.
• If the crime/incident occurred on Camano Island, please call the Island County Communications Center (ICOM) at 360 629-2224.
• If you don’t know where the incident occurred, such as cyber crimes, fraud, and/or identity thefts, and you live on Camano Island, please call ICOM at 360 629-2224.
• If the crime/incident occurred outside our area, please call the law enforcement agency that covers that area.

3. How can I get a copy of my police report?

Requests for Stanwood police records can be made in person or by email, fax, or phone. We prefer receiving requests in writing. To assist us in locating your documents, please provide us with as much information as possible. Download the Police Records Request Form (PDF).

4. How can I get a clearance letter?

If you live in the city limits, contact our office by phone at 425-388-5290 or by email, present valid identification, and fill out a Police Records Request Form (PDF). If you do not live in the city limits, contact the law enforcement agency for the jurisdiction in which you live.

5. How can I get local road and/or weather information?

Check out the following links:

• Snohomish County Roads
• Washington State Department of Transportation

6. Who do I call for ticket/infraction information?

If your ticket was issued by the Stanwood Police Department, call our office for information at 425-388-5290. You must respond to your notice by choosing one of the three options and turning in your copy, signed, within 15 days. Your copy must be received at:
Stanwood City Hall
10220 270th Street NW
Stanwood, WA 98292

7. How can I get a court order?

A court order can only be obtained through the courts. This includes:

• Anti-Harassment Orders
• No Contact Orders
• Protection Orders
• Restraining Orders

For more information, visit the Washington Courts website.

8. Does the Stanwood Police Department serve court orders?

Stanwood Police only serves Domestic Violence Protection Orders, Restraining Orders, and Anti-Harassment orders. We do not serve other civil court documents.

9. Who handles animal control in the City?

Please call 425-407-3999 for animal problems in the City. Dispatch will advise a Stanwood Deputy, who will determine what next steps need to be taken. The City does contract with Snohomish County Animal Control, but only for very limited items. Therefore, all animal issues first go through the on-duty Deputy.

10. How do I submit a crime tip?

If you believe you have information about a crime or case within the city of Stanwood, please 425-407-3999 or report online. In unincorporated Snohomish County, call their tip line at 425-388-3845.

11. Who do I call if I need to make a police report?

Police reports are handled by the jurisdiction where the crime/incident occurred or if that is not known, by the jurisdiction where you live.

• If the crime/incident occurred in Snohomish County, please call 911.
• If you don’t know where the incident occurred, such as cyber crimes, fraud and/or identity thefts, and you live in Snohomish County, please call 911.
• If the crime/incident occurred on Camano Island, please call ICOM at 360-629-2224.
• If you don’t know where the incident occurred, such as cyber crimes, fraud and/or identity thefts, and you live on Camano Island, please call ICOM at 360-629-2224.

If the crime/incident occurred outside our area, please call the law enforcement agency that covers that area.

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1. What is Smart911, and how does it work?

Smart911 is a service used by SNOPAC (Snohomish County 911) that allows residents to create a free Safety Profile and enter their address and vital information which may include medical information, gate codes, or other details, so that when they call 911, that information can be shared with call takers and emergency responders.

2. Is the information secure?

Smart911 stores information on secure servers and encrypts information entered by the public. A safety profile can never be viewed by emergency responders or 911 except when a call is placed to 911, and then that information is only shared for a short time.

3. Does the safety profile only work in an area served by SNOPAC?

No, the profile is made available to any 911 center using Smart911, but only when a registered device calls 911. Already in use in 1,000 communities including areas of King County, the system is growing in popularity. If you on vacation or traveling in an area using Smart911, having a safety profile is a great idea.

4. Why are you implementing this now?

National Night Out is an opportunity for the public to interact with the emergency responders, and we felt it was a great opportunity to officially launch Smart911 in Snohomish County. We will have materials distributed at a variety of events in the County encouraging the public to create a safety profile.

5. What other communities have implemented this program, and how has it worked for them?

Smart911 is in use in more than 1,000 communities, including areas of King County.

6. How long does it take someone to create a Safety Profile with Smart911?

Depending on how much information you wish to provide, it can take as little as 10 minutes to create your Profile. Visit the Smart911 website to sign up.

7. Can more than one family member be registered from one phone?

Yes. A Profile can contain many family members tied to a single phone number or multiple phone numbers and addresses. A profile can include pictures and information.

8. Will this system speed up response times?

Smart911 provides 911 centers and emergency responders with additional information which can help to enhance the effectiveness of an emergency response.

9. How often does this system need to be updated?

You can update your information as often as there are changes, but you must verify your information at least every six months. Smart911 prompts users to update their profile using email and text reminders. Emergency responders want to ensure that people’s Profiles are always up to date.

10. Does the public have to create a safety profile?

No, participation is completely optional and voluntary.

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1. Why do I need to call before I dig?

Requesting a locate is free, but not requesting one can be expensive and dangerous. Locating utility lines buried underground can help you dig around them safely and help prevent personal injury, property damage, interrupted service and monetary liabilities that can result from a line being hit. It is also the law. Revised Code of Washington (RCW) 19.122.030 (link is external) states you must call before you dig.

If you plan to dig more than 12 inches deep, call 811! You can find out what’s buried, for free, before you:

• Build a deck
• Build a shed
• Dig a well or septic tank
• Install a fence
• Install private utilities to a shop, barn, garage, greenhouse, etc.
• Install sprinkler systems
• Plant trees

Make sure to call 811 at least 48 hours before you plan to dig. The center will then notify agencies with utilities in your area to mark their lines.

2. What are those paint markings in front of my house?

Different colors of paint are sprayed onto the ground to identify types and locations of underground utilities prior to excavation in the area. If you find locate markings on your property, or in the area, and want to inquire who requested them or what project will be done, please contact 811. Once marked, the requester is responsible for maintaining the marks.

3. Why does my water smell?

Sulfur Water or Hydrogen Sulfide (H2S) is a colorless dissolved gas present in some well water. Sulfur, when released by opening a faucet, has a disagreeable "rotten egg" smell. Sulfur is present in groundwater supplies and creates the foul smell. The bad smell of sulfur-bearing water can come and go; it can be worse in the summer because of higher groundwater temperatures and changing water levels in a well.

4. Why is my water discolored?

Water is distributed from our sources to your tap through a network of buried pipes. Mineral deposits naturally build up and form a lining on pipe walls. Chlorine reacts with the layers of mineral deposits that have built up within our water distribution system. We have an annual city-wide flushing program to purge the deposits in our pipelines and minimize the discoloration at your tap.

5. What is the Pesticide Sensitivity Registry?

Washington State law established the Pesticide Sensitivity Registry. People who are on the registry, or list, will be notified before pesticides are applied to landscaping or highway or roadway rights-of-way near the person’s residence.

People who are certified by their doctor as sensitive to pesticides may apply to be listed on the Pesticide Sensitivity Registry. People on the list will be notified when areas next to their homes will have pesticides applied by a Washington State Department of Agriculture (WSDA)-licensed applicator.

Apply for the Pesticide Sensitivity Registry

To be added to the list:

1. Complete WSDA’s application form available online (PDF) (link is external).
2. Include all the information requested on the form.
3. Include a doctor’s signature certifying that you are sensitive to pesticides.
4. Return the form to WSDA.
5. There is no cost to be included on the list.
6. WSDA will notify you when you have been placed on the list.

Additional Information

Find more information on the Washington State Department of Agriculture website (link is external)

6. How do I report a street light problem?

If the street light is located within the city limits, please report the problem to the Public Works Department.

7. What are the "dos and don’ts" of home sewers?

Read some tips to keep your sewer system worry-free and functioning properly.

Dos

Do:

• Ask a plumber about ways to keep your house sewer line trouble-free.
• Deposit all cooking grease, eggshells and coffee grounds in the trash.
• Place a wastebasket in each bathroom for the disposal of solid waste, disposable diapers, and personal hygiene products.
• Report any sewer problems or overflows.
• Use only a licensed contractor or plumber to make repairs.

Don’ts

Do not:

• Dig without calling 811
• Flush the following down toilets:
  • Diapers
  • Newspapers
  • Paper towels
  • Sanitary napkins
  • Soiled rags
• Plant trees directly over a sewer line; root growth in sewer lines is problematic
• Pour chemicals, cleaners, motor oil or solvent down the sewer
• Proceed with an expensive sewer line repair without getting a second opinion
• Put cooking grease or eggshells down drains or in garbage disposals
• Use the toilet as a wastebasket
• Use an unlicensed or unknown contractor to make repairs

8. What if my sewer backs up?

Homeowners are responsible for sewer backup problems on personal or private property. If there is any issue with a backup on city property or with a City of Stanwood sewer manhole, please call Public Works immediately.

9. How do I get a Hydrant Use Permit?

The City of Stanwood allows access to bulk water with the purchase of a Hydrant Use Permit (HUP). HUPs can be purchased Monday through Friday, 9 am to 4 pm from the Finance Department located at:
City Hall
10220 270th Street NW
Stanwood, WA 98292

HUPs are valid for one day, and are non-refundable.

Permit Fee

The Hydrant Use permit fee is $50 per day plus utility taxes.

This fee allows up to 5,000 gallons or 668.4 cubic feet of water. Water withdrawal over 5,000 gallons or 668.4 cubic feet per day shall be charged an added $5.34 per each additional 748 gallons or 100 cubic feet plus utility taxes.

Where to Get Bulk Water

The fire hydrant in the Public Works yard at 26729 98th Drive NW is the only fire hydrant available for public use.

Note: Water taken from hydrants is not recommended for human consumption unless boiled or otherwise treated.

10. Do I have a water leak?

If you suspect you have a water leak, which is usually reflected in a higher-than-usual water usage bill, ask these questions to help determine what the cause might be:

• In the past, have there been any water leaks, especially associated with piping, the water heater, washing machine hose or plumbing fixtures (including toilets)?
• Do you ever have to "jiggle" the handle of the toilet?
• Do you ever hear water running when the house is quiet and you are sure that nothing is using water at that time?
• Have you had any company that could be using extra water?
• Have you had any pressure washing done to the roof, siding, walkways or driveway?
• Do you have an irrigation system and have there been any breaks?
• What are the settings of your irrigation system and how many gallons per minute does it use?
• Are there any faucet leaks, even drips?

Leaks between the water meter and your home, including inside of your home, are the homeowner’s responsibility.

11. What is the city's water service area?

The City of Stanwood is located in north Snohomish County, WA, north of the mouth of the Stillaguamish River. The City’s corporate boundary encompasses an area of approximately 2.7 square miles. The City’s existing water distribution system extends beyond the City limits. The existing water system extends south to the Sylvana Crest Subdivision on the south side of Hatt Slough and north of Drainage District 17 along Old Pacific Highway.

The distribution system extends east to 48th Avenue NW (Valde Road) and west to the Stillaguamish River and Skagit Bay. The City’s existing retail water service area encompasses an area of approximately 10 square miles. The City is responsible for providing public water service, utility management, and water system development within this area. However, requests for new water service outside the Urban Growth Area Boundary will only be granted after the area is annexed to the City or upon completion of an annexation agreement.

12. What's in my water?

The City of Stanwood is required to treat all of our water sources with chlorine. We do not add fluoride to our water.

Chlorine Tips

Reduce the taste of chlorine.

• Put tap water in a pitcher and place in the refrigerator
• Add a lemon wedge to your drinking water

Customers with Fish Aquariums

• You will need to de-chlorinate the water by purchasing chemicals to remove the chlorine from the water.
• You can purchase these chemicals at your aquarium supply store.

Water Quality

The City of Stanwood is committed to delivering the best quality drinking water. We strive in meeting the challenges of source water protection, water conservation and community education while continuing to serve the needs of all of our water users.

Consumer Confidence Report

Each year we routinely monitor the quality of all of our water sources and the distribution system to ensure that they meet the latest regulations.

View all available Consumer Confidence Reports.

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1. What are biosolids?

Biosolids are sewage sludge that has been treated to meet standards so that it can be applied to land as a beneficial use.

2. What is sewage sludge?

Sewage sludge is the residual material produced by a domestic-sewage treatment plant that does not meet standards to be classified as biosolids or that is disposed of in a municipal solid waste landfill.

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1. How do I contact the Public Works Department?

You may contact the City of Stanwood’s Public Works Department by calling 360-629-9781 or by fax at 360-629-0867

2. How do I find out if there are any easements or right-of-way on my property?

To find all the easements or right-of-way that could affect you, you will need to look at the title report for your property. If you are specifically interested in the City of Stanwood easements, we have maps available in our Public Works Department.

3. How do I find out what my water pressure is?

Call the City of Stanwood’s Public Works Department at 360-629-9781 with your address and we will provide you with the water pressure zone that serves your area or assist you in getting your home water service pressure for you.

4. How do I pay my water bill?

You can pay online at Pay my Bill, call the 360-629-2181, ext. 113, mail or deliver payment to:
City Hall
10220 270th Street NW
Stanwood, WA 98292

5. How do I report a maintenance problem?

Do you have a maintenance problem to report? Email us a description of the problem. Please include your name and callback number.

6. I need information on my side sewer, or sewer availability in my neighborhood. Who do I call?

You can contact the Stanwood Public Works Department to review your property. Department personnel can help you with sewer hookup questions. Or you can call the Public Works Department at 360-629-9781.

7. I need to report a problem, who do I call?

Contact the Stanwood Public Works Department at 360-629-9781.

8. My household drains are clogged, who is responsible?

If you find that none of the sewers drains in your house are properly draining call the City of Stanwood first. We will investigate to see if the City’s collection line is clogged. If it is clogged, the City will unclog it immediately at no cost to you. If it is running freely, the City will notify you so you can call a plumber to unclog your pipes, tap or side sewer.

9. Where can I dig on my property? What about utility lines?

Call the Utilities Underground Location Center at 800-424-5555 for free location and marking of utility lines. You are responsible for any lines that could be damaged during work on your property. Always call ahead and work carefully. Some lines on private property may not be located.

10. Where does the city responsibility begin and end with respect to water and wastewater utilities?

The City is responsible for all mainlines for each utility.

Water Utility

The water utility provides service for the connection from the mainline to the meter box or vault. The City also maintains meter components and cut off located within the box. Service connections beyond the meter are the responsibility of the customer.

Wastewater Utility

The wastewater utility provides service for the City’s sanitary sewer mainlines, lift/pump stations and the City treatment plant. Property owners are responsible for their side sewer from the property to the mainline.

11. Who checks sewer backups?

Sewer backups are an emergency and should be reported immediately to the Stanwood Public Works Department at 360-629-9781. For after-hours, weekends or holiday occurrences call the City of Stanwood after hour emergency pager at 425-347-9794. If the cause of the sewer backup is on private property, it shall be the responsibility of the owner to have a licensed plumber fix the problem.

12. Who do I call at night if I have a water or sewer problem or see a water or sewer problem?

For after-hours, weekends or holiday occurrences call the City of Stanwood Public Works Department at 360-629-9781 and you will be prompted to the appropriate divisions after hour emergency contact person.

13. Whom do I speak to concerning water or sewer location?

Stanwood Public Works Department at the following addresses or call 360-629-9781:

• Physical Address
  26729 98th Street NW
  Stanwood, WA 98292
• Mailing Address:
  10220 270th Street NW
  Stanwood, WA 98292

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1. Does the City purchase equipment and supplies from vendors?

The City of Stanwood uses the Municipal Research and Services Center (MRSC) Vendor Roster (link is external) to purchase equipment and supplies that the City may require. Such items may include:

• Computers, copy machines and other office furniture and equipment
• General office supplies and printing
• Rock, sand, gravel, etc.
• Shop and garage supplies and equipment
• Vehicles
• Water meters, pipe, fittings and other water/sewer utility-related equipment and supplies

2. What is the MRSC Rosters?

Municipal Research and Services Center (MRSC) Rosters is a roster service that provides a membership database used by participating Washington public agencies to efficiently and affordably contact registered businesses about small public works construction projects, consulting opportunities, and contracting of goods or services. MRSC Rosters has no involvement in how public agency members procure services through the roster process.

3. Who does MRSC Rosters Serve?

Municipal Research and Services Center (MRSC) Rosters serve Washington counties, cities, and special purpose districts authorized to use a roster contracting process and businesses that meet the eligibility requirements for providing services to local governments.

To register your business and for more information, please visit MRSC Rosters (link is external).

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1. How are projects picked?

Projects included on the city’s adopted transportation improvement plan are eligible for funding.

2. How are projects funded?

A City may seek voter approval of a $.002 sales tax (2 cents for every $10) under Chapter 36.73 RCW or implement up to a $20 per vehicle fee with City Council approval. A sales tax is equitably shared by both residents and non-residents that use Stanwood streets and would raise $200,000 annually. A car tab fee is only paid by Stanwood residents and would raise an estimated $98,000 annually.

3. Who gets to vote?

Only Stanwood residents may vote to increase taxes within the city limits. The city council is asking residents to approve the .2% sales tax on the February 12, 2013 ballot. With voter approval of the $.002 sales tax (2 cents for every $10), the City can begin to replace the transportation funding that has been lost over the years and be better able to preserve, maintain or expand the City’s transportation infrastructure into the future.

4. Why does the city need to form a Transportation Benefit District (TBD) now?

In Stanwood’s case, the primary on-going source of revenue for the Street Fund has been the gas tax (MVET). Since 2008 the gas tax has been insufficient to meet budgeted expenditures for street improvements. Transfers to the Street Fund divert money from other sources.

The city has supplemented the gas tax with transfers from the general fund and Real Estate Excise Tax (REET) Revenues. Previously, the city reserved REET funds for capital projects such as park improvements. Without the TBD, planned projects such as flood control measures, sidewalk improvements and street maintenance may be delayed.

5. Why should I support the Transportation Benefit District?

Street maintenance is second only to public safety on the list of vital services the city provides to Stanwood residents, business owners and visitors. Street maintenance is also an important part of the city’s economic development efforts. The city’s streets are often the first impression visitors, potential business owners and customers have when they enter Stanwood. Other economic incentives may not matter if Stanwood’s streets are not well maintained and inviting. In this case "curb appeal" is not just a figure of speech. A transportation benefit district would provide funding to ensure Stanwood streets, sidewalks and trails do not deteriorate and require a more expensive fix in the future.

6. When was the Transportation Benefit District (TBD) Formed?

In November 2012, after conducting a public hearing, the Stanwood City Council approved Ordinance 1328 that formed the Stanwood Transportation Benefit District and adopted a new chapter to the Stanwood Municipal Code, entitled "Transportation Benefit District". The ordinance specifies that the boundaries for the TBD be coextensive with the City limits. Funds used to operate the District must make transportation improvements that are consistent with existing regional, state, and local transportation plans and necessitated by existing and reasonably foreseeable congestion levels as provided in Chapter 36.73 RCW.

The council further determined that it is in the public interest to provide for transportation improvements that specifically focus on reducing the risk of transportation facility failure and improving safety, decreasing travel time, increasing daily and peak period trip capacity, improving modal connectivity, and preserving and maintaining optimal performance of transportation infrastructure. The governing board of the TBD shall be the Stanwood City Council serving in an ex-officio and independent capacity as per RCW 36.73.020.

In December 2012, the Stanwood TBD Board approved the Rules and Procedures of the Stanwood Transportation Benefit District outlining the conditions by which the TBD is organized and defining its rights and privileges.