What happens after I file my complaint/request? What do you do? How long does it take? Do you contact me afterwards?

The City investigates every written complaint received. Generally, an investigation begins within a week of receipt. The activity or alleged violation would need to be observed, confirmed, or determined through subsequent research. Complaints are generally prioritized by receipt, however, complaints are also prioritized by significance in cases of health, safety, and environment.

City, County, and State records are examined. The various adopted codes are applied. If a violation exists, the property owner is contacted and informed of the violation. Compliance solutions are reviewed and scheduled. Penalty fees may be imposed.

The time to resolve a violation depends on the complexity of the situation. The property owner’s competence, resources, and level of cooperation are also time factors in achieving compliance. The person filing the complaint may be contacted at any stage of the investigation by request.

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1. I don't want my neighbor to know I filed a complaint. Can I remain anonymous?
2. What happens after I file my complaint/request? What do you do? How long does it take? Do you contact me afterwards?
3. My landlord won't maintain the residence. My tenant won't keep up the premises. What will the City do?
4. My neighbor's fence/tree branches/roots/rockery appears to be on/over/beyond our shared property line? What can the City do?
5. I'm concerned that my neighbor needs some kind of assistance or; I don't have the money/strength/ability to resolve my violation. Who should I call?