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1. If I sign up for email bill statements, do I have to pay online?

No. You can receive your statement by email without using auto-pay or online bill pay.

2. Does it cost anything to sign up for online bill payment?

No. It’s free to sign up for online bill payment and to use the service.

3. What is Xpress Bill Pay?

Xpress Bill Pay is the company we have partnered with to handle our online bill payment. You access your account from the Xpress Bill Pay website.

4. What payment choices do I have?

You can pay your bills online through Xpress Bill Pay with a credit or debit card, or you can transfer funds directly from your checking account. You can also pay in person, or by mail to:
10220 270th Street NW
Stanwood, WA 98292

If those options don’t work, call us and we will be happy to take your payment over the phone 360-629-2181.

5. What will my bill look like online?

We try to match the look of your paper statement as much as possible, so you’ll find it easy to read your bill on-screen.

6. What other information is available?

You can view up to a year’s history of your account online, so you can compare your current bill to a year ago.

7. Do I need to pay my bills from my computer?

Not at all. You can pay your bill from anywhere in the world! All you need is access to the Internet through a web browser. You then log in to your account using your email address and password. No need to worry about late payments if you’re out of town when your bill is due.

8. How do I know the payment went through?

After you complete the transaction, you can receive an email receipt to confirm that your payment went through.

9. Is my information safe?

Absolutely. All the transactions are handled on secure servers. As long as you don’t give out your password, only you will be able to access your account. Plus, your personal information or email address will not be sold or rented to third parties for marketing purposes without your permission.